Return Policy

We have a 5 day return policy on physical products. If it has been more than 5 days since you received your order unfortunately we can not offer a refund or exchange. 

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ALL CUSTOM MADE ITEMS SALES ARE FINAL! NO REFUNDS, NO EXCHANGES, NO EXCEPTIONS!!

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In a situation that an item is defective or damaged please email patchedembroidery@gmail.com so we can provide you with an order number. We suggest sending item(s) back with a tracking number via USPS, FEDEX, or UPS. We will not be responsible for items lost in transit. Once your item is inspected we will notify you by email if your exchange or refund has been approved.

Shipping

Please allow up to 24-48 business hours after receipt of your payment for your order to be processed. You will be notified by email once your item has shipped. A USPS or UPS tracking number will be provided. Please check your spam folder.

There are two shipping options:

1) USPS Priority Mail: 5 - 7 business days

2) USPS First Class Mail: 8 - 10 business days

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**Shipping timeframes are after the 24-48 business hour processing time.**